“At Memory Opticians we aim to empower and motivate our staff in order to deliver the best possible service to our customers. As part of our investment in staff, we have been working with Jenny Bird for about 2 years to develop skills, responsibilities and satisfaction. Jenny has worked 1 to 1 with key members of our teams and we are delighted with the results.

Individuals report stronger personal motivation as well as better work/life balance and improved willingness to try out new ideas. As a company we have gained better internal communications and a stronger customer focus.

Coaching has proved to be a most effective staff development tool for us and has significantly impacted on the company ethos of excellent customer service.”

John Memory, Memory Opticians